Call Management Services
As Low As
$15.00 Per Mo.
Call Management software allows your business to easily monitor and analyze statistical data on all inbound and outbound calls. Every call made between your employees and customers is recorded in real-time and saved online for in-depth analysis. Call tracking helps improve customer and agent satisfaction, and gives management useful tools necessary to improve online marketing efforts, training, evaluation and conversion. Call now to discover how Call Management can help your business.
How well is your customer service department treating your customers?
If you have concerns that your customer service team is not providing your customers with the level of satisfaction they expect and deserve, or if you’re losing valuable sales over the phone and aren’t sure why, then click here to contact us today. We can explain how our call management services can transform poor communication between agents and customers into a positive experience, in addition to boosting sales.
Are you losing sales?
Have you noticed that your sales agents just aren’t closing enough sales over the phone? Is there a lack of communication between your agents and customers? Call tracking allows management to listen to audio recordings of each call to pinpoint exactly why conversions aren’t happening. Click here to learn more about how call management can help save your business.
Track Inbound Calls
- Analyze the effectiveness of your campaign ad by tracking each response
- Select a local or toll-free call measurement telephone number
- Place the call measurement number on your website or other marketing campaign
- All inbound calls are tracked and recorded and the caller’s data is captured
- Determine specific information you want attached to each call (agent’s name, the call result, etc.)
- Real-time results are saved/shared online
- Useful tool for employee evaluation, training and marketing analysis
Track Outbound Calls
Online Marketing Solutions
- Measure the effectiveness of all calls made from employees to customers
- Use your existing phone system to track each call- no hardware or other equipment is required
- Employees may enter an ID number or code before they place a call to receive credit for their activity
- Real-time results are available
- Calls are saved/shared online
- Useful tool for employee evaluation and training
Outgoing Call Messages
- Track which telephone numbers on your website(s) delivered the most visitor calls
- Create comprehensive reports that show the full results of your online marketing campaign efforts
- The report illustrates relationships between clicks, calls and conversions
- Learn which online or offline campaign effort resulted in the most conversions
- Implement an automated outbound call message to improve quality control and customer service
- Simple to use: create a call list and record a personal message to go out
- Schedule the exact time and date you want the phone calls to go out
- Track the results
- Useful tool for reminders, announcements and group communication
Discover where your leads are coming from, what time, and how the highest level of conversion is occurring. Even if a caller calls in after normal business hours, the call management system will track the call and capture the caller’s information so that an agent can follow up with them the next day. Never miss a sales opportunity again!
- Immediately gain access to customer feedback
- Setup menu options that directly correlate to customers answers
- Record the name, address and phone number of each customer
- Survey results can be implemented on your website
- Allow a customer to speak directly to a live representative at the conclusion of the survey
Call 800-727-1485 to discuss how Call Management can help you get control of your online business.